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Returns Policy

RETURNS POLICY

All returns require a RMA number. Please contact us with your order number and the reason for the return before returning the item. Within 30 days of sale of the products you purchased from us, you may return any item in new condition, with its original packaging and any accessories for a full product refund. We do not refund any shipping charges. Items that are used, not in original packaging or otherwise not in new, sellable condition are subject to a minimum 15 percent (15%) restocking fee. Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.

DEFECTIVE PRODUCTS:

You may return all defective products (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. If one of these terms are not met there will be up to a 20% restocking fee. If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.

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Victorian Garden Bird House

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